All guest rooms include a desk, flat-screen TV, and electric kettle. The shared bathrooms have showers. Choose between double rooms with one bed or twin rooms with two beds. Upper floor rooms are accessible by elevator.
Onsen and Sauna Access
Guests can visit two indoor hot springs or use the sauna. The public bath operates from 3:00 PM, with separate areas for men and women. A vending machine is available on-site.
Central Kumamoto Location
The hotel is 800 meters from Kumamoto Castle and 1.4 km from Hosokawa Residence Gyobutei. The Contemporary Art Museum is 400 meters away. Shimada Museum of Art and Kumamoto City Museum are both within 2.5 km. Kagomachidori Shotengai shopping street is 300 meters from the property.
Practical Hotel Services
A 24-hour front desk handles luggage storage and safety deposit boxes. Laundry and dry cleaning services are available. Public parking costs JPY 1000 per day. All registering guests must present passports. No pets or service animals are allowed.
Connectivity and Comfort
Free WiFi is available throughout the property. All rooms have air conditioning and heating. The hotel features public baths and a restaurant. Kumamoto Airport is 14 km away.
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From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
My two-night stay at Hotel Carna A in Kumamoto had its ups and downs. On the bright side, the location was fantastic-close to Kumamoto Castle and shopping streets. I appreciated the cleanliness of the capsule and shared bathrooms. However, I found the air ventilation system very noisy, making it hard to get quality sleep. Overall, it offered a decent experience, but some features need improvement. 🌆😴
Rooms
5.0
The capsule room was clean, but the mattress felt like a deflated air mattress and lacked support. Additionally, the bedding was quite small and scratchy.
Service
6.0
The staff was friendly and helpful, but the fact that you have to return the locker key to the front desk during certain hours was slightly inconvenient.
Location
8.0
The hotel is fairly centrally located, making it easy to walk to attractions like Kumamoto Castle and access nearby conveniences.
Dining
5.0
Dining options were limited, as there was only an eating room with a microwave and hot water available. I had to bring my own utensils.
Facilities
7.0
The public bath was a pleasant experience with good toiletries and several options for relaxation, though showers were only available there.
Nathan
United States,
March
2025
5.6/10
My stay at Hotel Carna A was a mixed bag. The great location and friendly staff stood out, but there were a few downsides that could be improved. I appreciated the cleanliness and the onsen, yet I faced some challenges with the facilities and room size.
Rooms
7.0
The capsule room was as expected, though slightly cramped for my height. I did find some discomfort in the mornings from the bed's size. Keeping my backpack in the capsule or in lockers was a bit inconvenient, especially since the men's lockers were on the first floor.
Service
9.0
The staff were incredibly helpful and kind. They even sent my laptop to a different hotel after I left it behind. Their willingness to assist made a significant difference in my experience.
Location
9.0
Being centrally located was a major plus. I could easily walk to restaurants and nightlife, and it was just a short 15-minute stroll to Sakuramachi bus terminal.
Dining
8.0
While I didn't dine extensively in the hotel, I enjoyed the nearby options. The area had lovely handmade pasta spots worth exploring.
Facilities
6.0
The public bath and onsen were nice touches, but the tattoo policy was restrictive. I also missed having showers available on the men's floors.
Anthony
United States,
February
2025
5.6/10
I had a decent stay at Hotel Carna A in Kumamoto. The location was fantastic, right in the shopping district and close to numerous restaurants. However, I did encounter a bit of inconsistency in service, particularly with storage policies after checking out.
Rooms
9.0
I stayed in a male capsule room, which was surprisingly spacious and comfortable. The bathroom facilities were shared but very clean, and I appreciated the great water pressure in the shower.
Service
8.0
While the staff were kind and helpful, I faced some communication issues, especially with staff who had limited English skills. This sometimes led to conflicting information about luggage storage.
Location
9.0
The hotel's central position made it easy to explore Kumamoto. I was able to walk to the Sakura machi bus terminal and was surrounded by plenty of shops and dining options.
Dining
8.0
Dining options were convenient, with various restaurants nearby serving delicious cured meats and other local favorites, which made exploring the local cuisine enjoyable.
Facilities
8.0
The hotel offered good amenities like an onsen and clean communal areas, though I wished there were more supplies available, like cups in the common area for tea and coffee.
Martin
United States,
February
2025
5.6/10
I enjoyed the central location of Hotel Carna A, making it easy to explore everything around. However, my experiences with the staff were disappointing, especially regarding communication and service. While the amenities like the onsen were a highlight, the overall experience was marred by some cleanliness issues and staff unfriendliness.
Rooms
7.0
The capsule rooms were quite private and spacious for my luggage, but the futon was too thin and caused back pain, and a bright light from the hallway disrupted my sleep.
Service
5.0
Unfortunately, the staff were unfriendly and communication was a hurdle. They didn't greet me properly upon check-in and were unhelpful on my last day regarding my extension stay.
Location
9.0
The hotel is strategically located right in the city center, which made it incredibly convenient to access shopping centers and other attractions.
Dining
6.0
Dining options included fried fish, but I didn't explore many dining choices during my stay.
Facilities
5.0
While the onsen and sauna were great, the cleanliness of the laundry facilities was an issue. Also, the ventilation in the capsule room was quite loud.
Bob
United States,
December
2024
5.4/10
My stay at Hotel Carna A had its ups and downs. While I enjoyed the friendly staff and the great downtown location, I found some aspects less than ideal, like the noise and the limited facilities. Overall, it was a decent experience, but there's definitely room for improvement.
Rooms
5.0
I stayed in a Female Only private capsule. The bed felt like just a thin sheet over a hard surface, which made it uncomfortable. Plus, the noise from the flooring was disruptive at times.
Service
7.0
The staff was friendly and helpful, which made my stay more pleasant. They were always there to assist with any inquiries I had.
Location
9.0
The hotel's location is fantastic, right in the heart of downtown. It was super convenient, being just outside the train station and close to shopping and eateries.
Dining
5.0
Breakfast options were okay, but nothing lovely. I was hoping for a bit more variety and flavor.
Facilities
6.0
The hotel had a nice spa area with a sauna and hot bath, which I appreciated. However, the lack of private shower rooms was a downside for me.
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